After 30 years travelling with QF it comes as somewhat of a suprise to finally hear concern for: . ."Pride in work performance in terms of on-time departures, baggage delivery to the arrivals belts and maximising freight uplift appears to have been put aside and has been replaced with a 'couldn't care less' attitude."
One would think that baggage handlers on over 100k plus could do a touch better than keeping pax waiting in excess of 20 minutes ( in itself a meagre example).
And I dare not draw attention to the extent of the woeful cabin service!
Since when did anyone at QF give a toss about passengers?