"No Show" Passenger
Had an interesting one yesterday.
Situation: Party of six. Six luggages. One pax managed to lose her passport after showing it at immigration, and was refused boarding at the gate. I was asked what I wanted to do.
My first reaction was to ask for the passenger's bag located and have it off-loaded as per normal security procedures.
Was then advised of the actual situation and was informed that it was a family of six, and it was the mother's passport that was missing and cound not be traced. The authorities would not let her fly unless the passport turned up. Of the six luggages, no specific bag belonged to the passenger. This was a tricky one!
What to do?