I think what Rachel needs to hear is that unfortunately she is banging her head against a very big brick wall.
Most crew cannot talk about incidents which have happened on board because of clauses in their contract of employment with the company.I for one have had a delightful incident which i really would love to tell you about.But i cant because if i did i would lose my job and im not going to make that sacrifice.Speak to the airlines and see if they will agree to talk to you,best place is probably the press offices.But i doubt you will have much luck unless you have a lot of permissions etc.
I feel another Aircrash Investigations series coming on....