It is a bit sad to blame SAP for spares problems , the problems pre exist the change to new software ( as do some of the back orders LOL ) Biggest frustration I had when dealing with the EC supply system was when you were told part was on back order but never given a realistic delivery date. Have they completed the move of Logistics from Marignane to La Courneuve ?, that was supposed to improve things as items could generally be shipped the same day.