As some will know I am generally a fan of EC products but in this case I must join the anti-EC side. Their spares supply is really bad. I am told that its to do with the fact that their parent company EADS dictated that one computer system for the entire group shall be used for all spares, and whilst it works OK for Airbus it doesn't for EC. They say they are/have addressed the problem but IMHO its still bad. Anyway, whatever the internal reasons they may have are irrlevant when you are the customer with the AOG aircraft.
Come on EC you need to do better!