PPRuNe Forums - View Single Post - Knock-on delays due to weather and compensation
Old 28th Nov 2005, 23:37
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TotalBeginner
 
Join Date: Mar 2005
Location: UK
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Easyjet seem to know the rules

QUOTE:

If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:

Air Traffic Control
Weather
Civil unrest
Terrorist alerts and Security alerts
Strike Action
Unexpected flight safety shortcomings

easyJet will not compensate you further other than providing you with one of the following options (“Re-routing and Reimbursement Options”):

You will be entitled to:

1. Re-routing to your final destination at the earliest opportunity; or

2. Re-routing to your final destination at later date at your convenience and subject to availability; or

3. A refund of the fare paid for the journey not made and for the journey already made where the flight no longer serves the purpose of the original travel plan. This refund can be claimed by visiting our website (www.easyJet.com) and completing the online cancelled flight form in the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.

IN ADDITION, you will be offered free of charge two telephone calls, or telex or fax messages or emails.

Where you choose to be re-routed at the earliest opportunity:

1. You will be provided with meals and refreshments in a reasonable relation to your waiting time; and

2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you HOTEL ACCOMODATION and transport between the airport and the hotel FREE OF CHARGE.
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