About four months AOG with an EC120 sent to EC Singapore for repairs. To be fair about half that can be attributed to delay with the insurance assessment. Once the engineers start work they are good.
Our frustration was that they would not order the parts until the insurers had promised to pay. So I feel that the required parts were ordered two months "late". We said we would cover any cost to EC if the insurer did not pay (we have to get the machine flying somehow) but their procedures were rigid.
Add two weeks downtime for the French August, which seems to occur in EC facilities worldwide and the time drags on.
Light has appeared in the tunnel last week with a visit from a senior executive from EC who has authorised the robbing of the production line for our bits.
"Luckily" this is a private machine but if we were a business neeeding cash flow we would be closed down by now. There must be a better way...