Having worked for a handling agent at LGW on check-in, I often wondered how we would cope if we did suddenly have to go manual. We did a manual check in once during training at thats it.
How much disruption would be caused if this handling agent had one day a month where the check in staff did all check in manually? At least this way when it came to having to do it for real, they would all be in practice and it should not cause too much of an issue..
...that is if the main problem WAS the staff being unsure of what they were doing.
Food for thought...
M330