Cart_Elevator, I have no problem waiting for bags, if you read my previous post you will see that it is written from the point of view re concern for the passenger not myself. Standing around seeing passengers getting angry that their baggage hasn't arrived and ground staff showing no concern at all, is not a good way to run an airline, especially when you're trying to compete against a new business class airline. You will also see that I lay the blame at Qantas management understaffing critical areas. However, I will not accept being lied to by ground staff.