Was booked on the VS49 today LGW-MCO. Its now 7.00pm and I'm back home. Total Shambles. Manual check-in due to LGW computer probs was a disaster, most of the check-in staff admitted they had never done one and it showed. Flight was due to leave at 13:00, started queing at 11.15, fianlly checked-in at 13:00. Not a good start.
Sent through to departure lounge with an 'estimated' etd at 15:00 showing. At 16:00 still no change, not even a gate number and no sign of anyone from VS, not so much as a cup of coffee on offer and no information. At 16.30, called down to be told "flight cancelled as crew out of hours" (that was obviously on the cards 3 hours earlier - why n relief crew VS?), will try to run it so"sometime" tomorrow with vague talk of 13:00 again (why cant we go earlier at 2nd attempt VS ?). Hilton was offered to now fuming Pax but sod that - I'd rather just go home, not prepared to hang around LGW all day again for a flight that might or might not run. I'm only on a 5 day trip so to lose a day has ruined my holiday. Well done Virgin, 0 out of 10 from this Pax - and your offer of 'money off your next flight' is an insult. There wont be a next flight with VS, its back to BA for me. I am very upset and angry at this time.
