hmm saying servisair, aviance and security do most of the information pick-up's i believe you are quite in the wrong there. The information desk is 99% of the time manned. And the handling agents are that short staffed, they cannot place a member of staff airside in time of crisis.
Why the hell does everyone blame Servisair Aviance et al for all the airports shortfalls.... the info desk should be renamed the useless desk as most pax do get sent to either of the respective ticket desks if they need to know more than the location of the toilets.... Yes the info desk is manned 99% of the time but unfortunately it would be better manned by those little plastic yellow men that stand outside the toilets saying they are closed....I my humble opinion the sooner the airport is sold the better ..................... but then thats a rumour in its own right.....