Rej you make a very valid point. However I fly all over the world I must admit, the further west you go the worst it gets....Im talking about americans here! They tend to be the worst (in my experience), Brits are generally easier to deal with. Travel East towards Pakistan, India, Asia and the passengers are wonderful and polite in return. Even further east, if a passenger is not happy they will still remain polite, they wont fly with the airline again but they wont be rude to the crew!!!