I can take whatever anyone wants to say about the company I work for but as soon as that person gets personal....They have crossed the line and god love them after that cos they will have the book thrown at them!!!!
I thought the best I ever saw was when a passenger (she was a right chav) was really giving a grilling to one of my Pursers, She immediately turned around to the passenger and quite loudly but firmly and as polite as she possibly could " Do you see any cameras onboard the jet dear?".....obivous response of no came...."good dear, cos the louder you shoud wont mean you will get on TV...Now, lets sort this out like mature adults"!!!! And what do you know, the lady shut up and she eventually even apologised!!!!