First post on this board
As a PAX, BA is my airline of choice. There is only one reason, the quality of cabin crew and the service.
Back to the Clarkson article, in general in my experience he is talking out of his a**e.
There are a few exceptions, the other day I saw a PAX in club carrying a truly monster bag which would not go into the (full) lockers. He approached a cabin crew who told him it was oversize and walked off. Not Good.
It needs few of these sort of stories to harm the rep. of the airline.
I am sure that these are the few, but what to do about them?
It also upsets me to see posts on investors bulletin boards from disaffected cabin crew saying how the union is engineering industrial problems and how they are poorly paid.