An excellent post Simon Templar.
The thugs running QF who lack anything constructive in the way of management technique could learn a lot from the approach taken by those running Southwest.
Come to think of it. Southwest sounds much like how QF was before the poison dwarf took over.
Things don't look like at improving under Borghetti, AKA "Il Duce".
Especially given the recent comments he made at a company "roadshow'. He sadly appears to be just another one dimensional thug in the same mould as Dixon.
http://www.afrboss.com.au/magarticle...isted_months=1
Oh BTW, I wonder if those running Southwest feel the need to have metal detectors and Xray machines at their annual general meetings ..................?
Is it me or has Qantas has become almost as dysfunctional as the poison dwarf running it????