Salamualikum ( right spell? )
The thing is, they are working in customer service. They get paid to deal with customer. Otherwise maybe they should start finding job what is more suitable for them. Or maybe transfered to other job behind the desk? That they can freely moaning and miserable whole time.
Is just not fair that these customer paid for such service.
But Salamualaikum ( man any shorter nick name?
) Don't get me wrong. I'm not tottaly disagree with you. You mentioned loads of valid points and they're make sense.
Is just that i've seen other staff other department other station they worked milesssss away with overtime due to disruption/delay/short crew but hey the pax didn't notice that.Well done... why certain staff could achieve that while others couldn't? So then basically my point is, give the good one a credit instead of write a complain and blame the whole department.
as people said in this part of the world...
take it or leave it...
walaikumsalam...
or put yourself in aviator 1972 position...or others.