Well miss petal, i will certainly not blame such or such people in whatever department.
Most of the department are short of labour and i think they are working like hell.
You can not maintain a good level of service and at the same time expanding the company like crazy.Itīs simply impossible. Open your eyes and look at the mess everywhere, airport....
There is a huge lack of planning here. Everything is day by day.
If some of them looks like they donīt have will to live as you say, maybe we should analysed in wich condition they are working, and how they are treated.....?!
cheers.