Appalling!!!!
Iberia are only beaten in the "worse airline" stakes by China Northern in my experience - flown a fair few around the world. Have flown short and long haul with them in the last year, both were dreadful.
Have to be the rudest staff on the planet; from inflight staff to customer services in Madrid.
HD
PS Before you ask.....they are beaten by China Northern only because I, and 2 others, had to stand for take off because my seat was covered in hand luggage flying internally in China - was the same MD80 that crashed a year or so back.