The biggest mistake made at LGW was to merge Cityflyer with EOG plain and simple.
The merger has been a disaster from start to finish this I have heard first hand from a very senior BA manager.
What a waste to turn a lean cost efficient airline making money into EOG.
Those of us in Citiexpress in the main want nothing to do with BA seniority lists, scope clauses or anything else to do with mainline BA,its bad enough being saddled with BAR.
Look out for big changes in the New Year.