How bad are iberia?
Last and only time was LHR - Madrid, booked BA got Iberia, on eve of Attocha bombing 10 March 04 (hotel 400m from it !).
Cabin service was totally amateur - they never completed the service in the flight (got about 1/2 way down the cabin) because pax had to pay and CC could not cope with the transactions - cash, credit cards etc. Hopeless. Added to which the food fare was not worth paying for !
A/C fine - new Airbus I recall. On time. No loops or chandelles en route.