Going back to what teeteringhead said about the telephone-call claim, maybe once JPA is on line , that is exactly what we all should all do. Claim for the trivial things that previously we have not been ar$ed to do due to the nause of having to track down a 1771, then fill it out, get it countersigned and wait six weeks for it to get processed.
People make honest mistakes (and some not-so-honest ones!) when filling out forms and clicking away on a keyboard. Are we (the Services) going to end up swamped with multiple disciplinary actions once there is no longer the human element to say 'wait a minute ...' or will we end up with even less coffers in the budget as people fiddle more claims due to the reduced chance of getting rumbled with the absence of the human element.