Speaking with a WO/FS PSF type person recently, he assured me that there is going to be a call centre set up that will assist us with our JPA, ........ all well and good so far
However, he also went on to say that although the call centre will initially be in Glasgow, he suggested that it may end up being in Delhi, Bombay or whatever. I really do not know if he was joking or not, but worryingly, I think he was being serious.
Y_G