I'm not going to get involved in a slanging match or the like and I'm certainly not part of the Qantas spin team but....
I think everyone in Qantas is aware that we are not getting "appalling customer survey results". In actual fact we are on par or in some areas ahead of the Australian bases.
The London base is here for the moment - yes, we've all seen that bases come and go - but no one wishes badly of the Australian bases over here, so the continued barrage of ill will towards the London base (and at the wrong people I might add) is becoming tedious at best.
If you must attack the base, attack those that created the idea rather than those that work in it.
This should be the time where we work together rather than making the divide greater. You never know when you might need the support of the London base - ****canning now and expecting assistance later on might be a wee bit of an ask.