I can believe it. We flew out of Luton on a Monarch 757 on a Monday morning in early September, returning Monday lunch time 2 weeks later.
We were amazed that no seating was provided at the departure gates. What kind of twit designed the place? What happens if a flight is delayed when the pax have already gone through to the gate? Do they assume all pax are youngsters in their 20's and 30's? What about families with kids? Or maybe the "architects" haven't noticed the average age of the population is getting steadily older every year! Typical British bad design.
Another thing: the space provided at the gates was so limited that the queue for our flight was mixed up with the queue at the adjacent gate. You can just imagine the confusion as pax were continually asking each other if they were in the queue for the
right flight!
I hope the awfulness of the baggage reclaim area is just a temporary problem?
The airport also needs to sort out the service to passengers in wheelchairs. Our outbound flight missed its departure slot because no transport could be found to put passengers in wheelchairs on board the aircraft. On arrival back at Luton, disabled pax waited on board the aircraft 30 minutes after the rest of the pax had left, again due to non-availability of equipment. Arriving in the baggage reclaim area, no wheelchairs were available, and no-one we asked was able to locate one.
On the positive side (yes, their was one) the MON check-in girls were very efficient and pleasant.
Please, please, can LTN get things right for a change.