let me join the party and my own two pence...
stop giving fbw a hard time cos he had a bad few flights by anybody's standards, your blaming the poor soul for asking a reasonable question. it doesnt matter if he paid £1000 or £1 you do not expect to be half frozen to death. if you had been in the savoy hotel or youth hostel, you would have got your stuff and left especially if you had raised it with a member of staff and been ignored! not exactly feasable at 37000 ft.
why do you guys who work for the no frills carriers take it so hard and blame us for flying lo cost? your not lo cost, its a marketing scam, you only sell the seats that would have been unsold at stupid prices, every other seat usually costs the same or more than than full service carriers, you might have conned the public but not us. so stop whinning when folk have a geniune problem!!!!
anyway i thought if a full fare paying passenger requests something from us cabin crew we are supposed to do what we can to oblige or is that a silly idea in the lo cost world?..
tea or coffee sir?.....................that will be a fiver please!