Nivsy
Thanks Nivsy...we'd be more than happy to see you come back to Cathay!
The 'trick' to good service is consistency. Most SLF in E/Y, fly maybe twice a year. They save 6+mths for that romantisised holiday and they will, sure as eggs are eggs, remember if they got good value for their hard earned money.
One bad experience or individual can see them never return to your carrier. One great experience and theyre yours for life.
Sadly 99% of CC can be fantastic but the one bad egg can spoil the whole omlette!
As for the BA crew returning from HK....please, give them a break; they were in Wan Chai 'til dawn dancing up a storm!