As a pax i tend to agree with traveller 5. Maybe i just remember the "olden days" when somehow passenger consideration, not omly from BA but other carriers were so much better. I chuckle as i remember an old B. Caledonian ex girlfriend who was cabin staff...and how they all somehow managed to serve hot meals, drinks and a smile on the BAC1.11 services between Gatwick and Glasgow all within 50 minutes. I remember her myself still running down the cabin about 5 miles out from touch down with empty food trays and smiling at the regular pax! As for the layovers - I think they do ok. Always seem happy enough in the hotels i have stayed in regularly frequented by cabin crew!
Nivsy