Safety, incidents, etc

[flyblue]

FBW,
we have a form report called "REX" (Retour d'expérience") where you can you can report incidents that made you feel uncomfortable. I personally used it to report almost the same thing that occurred to me with a F/D crew. We reported something we thought was out of the ordinary, but we didn't get any feedback from them because it was caused by something they had forgot to do So instead of ending it by a "oops, nobody's perfect", they convinced us that not only they weren't, but they also weren't mature enough to admit they were humans, and got a REX on top of all that to prove it.

Another thing I'd do, is talk about it on joint (CC-Pilots) CRM-Human Factors courses. I'm sure something like that must exist in your company.