In my capacity as SLF and having experienced both V and BA in cattle class I can say BA is streets ahead. The difference, in my experience, is that one feels, on the whole staff on BA ARE there to serve and with a smile, a sense of humour and some grace (on V it wasn't!)
However, there are, as has been said, always a few bad apples and sometimes crews. The last two LHR-PHX flights were terrible and I vowed never to travel BA on those routes again.
BA Club is very good whatever Clarkson says.
- Kremmen