My in-laws chose Alitalia to come out and see us in Hong Kong some 10 years ago because it was cheap. When they transited in Rome it was raining and they saw some uncovered baggage trollies standing on the apron in the rain.
They hoped it wasn't their luggage.
They were wrong. All their clothes were soaked when we unpacked the cases in Honkers. Charming.
They also said the (economy) class service was very poor.