Mr A Tis,
There is no need to feel sorry for Mondriver.
Most company's, including Monarch, do their own passenger survey's via onboard questionare's. The outcome of these questionare's is much more reliable than the skytrax website.
It is a fact of life that most people are more likely to write a post about a bad experience and take a good experience for granted.
And if you followed the news lately than you would have noticed that Monarch had a 49% increase in passenger numbers. So obviously they are doing something right. But as always you just can't please everybody.