I was very annoyed with my license application. I was told via email that if I turned up in the morning they would do it there and then and give it back a little later. Catching the stupid o'clock bus to Gatwick wasn't a pleasing experience, but I did it so I could have my license in hand at the earliest possible moment. But when I arrived and handed over the paper and money they said it would get back to me in 10 working days! I questioned this referring, to the email they sent me, to which the man replied
"Well, as you can see we're very busy at the moment so it'll be more like 12 or 13 working days"
Looking over the counter, less than half of them appeared to be working. In fact most were standing around the water cooler. Yeah, real busy... the fact that "working days" excludes weekends meant I had to wait about a month for it to arrive. A day (and bus fare) wasted, and the fact they told me a blatant lie, I was not a happy boy.
h