Fluffy,
Good point, as seen recently with the SAA strike- if everyone downs tools then you have a shot- especially the cabin crew! I really feel for those CE staff- they get shafted on all levels. One gets the feeling its a FIFO situation from the top down. With this type of corporate culture its amazing that the staff are able to deliver such good customer service- they must really love what they do- becuase they sure dont work for the money!!!