PPRuNe Forums - View Single Post - Stranded Ryanair passengers had to hire bus to get home (merged)
Old 15th Sep 2005, 18:35
  #24 (permalink)  
Bigscotdaddy
 
Join Date: Mar 2001
Location: Glasgow, U.K.
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I don't think this is that unusual an occurence. Happened to us in Rome in June.

Turned up at check in - told the flight was on time (it hadn't left UK!!) and told to go through to departures. The screen said that it was on time though 2 Stansted deps. were running hours late. Then within a period of 30 minutes it showed a 1 hour delay for PWK then a 3 hour delay then 'cancelled'. No PA, no Ryanair staff to explain - no reason given. Same thing for the Paris flight.

After a near riot at the ticket desk passengers were offered the option of a refund or a flight to Stansted. One elderly travel organiser had a group of 20 pensioners all over seventy and 3 in wheelchairs - hadn't a clue what he was going to do at 10.30pm with no more buses back to Rome.

We took the Stansted option and phoned a colleague in the UK to organise tickets on Ryanair stansted -prestwick - cost £43 each.

When we got to Stansted a few hours later, we saw 4 women who'd also taken the same route opton from Rome, totally distraught at the Ryanair ticket desk after being told that a flight onwards to Prestwick would now cost £285 each!!

I later learned, through a friend, that the reason for the cancellation was that the 'wind had changed at Ciampino Airport' and that a different runway was in use which restricted the number of take-offs per hour.

Interestingly enough, Easyjet pax at the same airport were bussed to Fiumicino airport a few miles away. Obviously Ryanair would not pay the presumably higher landing fee.

Business or not, it's a hell of a way to treat human beings!!
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