Quals
1.Active listening skills
2.An ability to anticipate pax needs
3.The ability to work within a team
4.A friendly and happy disposition..even at 0300
5.The ability to deal with shift work
6.Be customer service oriented.
7.Not internalise other peoples anger(don't take it personally)
8.Be physically fit
9.Have a good sense of humour
10.Be able to think laterally
11.Be happy
12.Empathise