I agree with NOD...If I had verification of the story, I would make every effort to help, especially if I were working for an airline flying holiday-makers to and from Crete...
I also agree that some companies can be a bit "stuffed shirtish" when it comes to general P.A.'s, but in my opinion, it is my judgement what to say on the P.A. and when and how to do it....
Having said that...good luck and I hope all Ppruner Captains who are in the position to help out will...
Remember the Natalie Holloway case in Aruba.....