for my two cents worth ...
I had the very great pleasure of travelling up front with a Skywest crew some years back and I was very impressed by the info exchange. We all learnt a lot that day, including the fact that the crew when they party, they party (outside of work hours obviously) and when they're working, they are the epitome of professionalism.
The one thing that usually happens with visits through the centres', is that it will nearly always occur well outside of the high workload times .. hence a false impression is usually left with the visitor - and this always happened when a small statured man, wearing glasses and hell bent on some sort of reform or other came through ...