I sat next to an american pax on the way back from LHR. She was from MIA and told me she comes all the way up to YYZ to fly AC to Europe and back because of the better service compared to many others she had tried. We all have our stories, good and bad. I guess beauty (or good service) is in the eye of the beholder and some people need glasses. We're
not perfect, never will be. Just doing our best.
