Sidestep.
I agree, as far as European standards go, AC has a long way to go with in-flight service. However not all European service is all that great either. It seems to be hit and miss the world over. Air Canada is a great place to make a lifetime career in and thus everyone, from pilots to lav cleaners stay until retirement and perhaps that's the problem. Having said all that, Air Canada just won a service award for best service in North America. I guess in your opinion that doesn't say much for N. American in-flight service. The company is spending milions upgrading inflight enternainment wich you will notice starting next spring as well as buying new aircraft and refurbishing old ones. It takes time.
Groncher.
You may be right, the merger of CAIL and AC may have something to do with it but I can tell you that the bigger problem was the bankruptcy. Having experienced CCAA, our management has taken a new approach with cost-cutting measures in order to avoid any future financial problems. In Europe, airlines were not affected as bad from 9/11 and never really had to adjust the level of service that much. In N. America we are still in 9/11 mode and perhaps will always be.
Last edited by brucelee; 7th September 2005 at 12:03.