Just a small point from ground staff; Seeing all those customs and practices FC do or have enjoyed it is little wonder that ground staff at BA are revolting. Couple this with CC and it paints a depressing picture. Ground Staff as you probably are aware enjoy similiar scams and WW has a huge task. I feel that with the fast approach of T5 he does not have the time left to make many changes. If it is like T4 it will be a terrible cock-up initially and the last think BA will need is industrial problems before, during or after.