some effects of human and business nature that not even the most brilliant display of
ek-management's arrogance can overcome:
employees will only respect their employer as long as the latter respects mutual contracts and
makes every effort to stick to promisses.
employees will always serve customers in reflection of treatment endured from their employer.
too many resignations or lack of suitable applications reflect uncompetitive or unbearable t&c’s,
more often a combination thereof.
failure to timely tackle such problems not only agravates the internal situation, it also fuels
the competition.
subsequent fading morale is a early warning sign of incapable management, mostly paired with
the ineptitude or unwillingness to counteract. the ineviteable successors face exponential costs
to repair the damage the customer can not be made to pay for. it will therefore once more be
burdened upon employees, fuelling a vicious spiral (see above).
to blame it on employees for not speaking up, or on middle management for covering up, is nonsense.
it is the downright responsibility of the leaders to get the complete picture and act accordingly.
hh sa must act or settle for second or third best in this region. slumping ratings or empty classrooms
speak for themselves. if he persists on paying peanuts he might still get some monkeys, but even monkeys
will eventually walk if you don't treat them adequately.
“Human nature is such that managers who are out of their depth WILL resort to bullying and coercion;
a poor corporate culture WILL develop. CRM has become just another tool to whip employees
(Captains in original text) over the head - to test them, to tell them they are failing, to blame them.
Frankly, CRM should mean CORPORATE RESOURCE MANAGEMENT - and managers should be tested too.
I think the public would be shocked to know that they aren't.”
(by: Moshansky, Virgil P. Commissioner (1992) Commission of the Inquiry Into the Air Ontario Crash at
Dryden, Ontario, Fifth Report, Volume III, page 1090)