Last week we waited for eleven hours for a take-off at gatwick for a three hour flight to Skiathos. Excel groundstaff lied to us, were rude and unhelpful, treated the whole thing like a joke. We learned the truth by phoning skiathos on mobile phones and talking to travel agents.
Eventually we took off for Thessalonika and were assured that we would then travel by a chartered jetfoil and would arrive in Skiathos after two hours. In the event we were take on a four hour coach journey across greece and a three hour ferry trip on a small boat.
We arrived at Skiathos at 11am - twelve hours after leaving gatwick and 26 hours after check-in.
According to crew chat, excel aircraft are now always going tech because the new maintenance company are so bad.
How long are excel going to be allowed to carry on like this ?