I agree with the subject's author. AA is certainly not abiding to normal ethical business day to day operations. If you have a legitimate complaint, you might as well forget about it as you're talking to deaf AA frontline personnel. As to writing to higher AA authorities, that is an utterly waste of paper and time; you will never get a reply.
Let's not mention the false advertising in National newspapers about cheap seats, available only via the internet. That is an absolute lot of B..........t, the so called cheap seats are never available
Sure "everyone now can fly" but it won't be me or neither of my friends on AA. We rather pay a bit more and be safe, looked after and on time with regular airlines... (well most of the time)
