Sorry Globe but you do sound a bit like a VS manager or somebody who has been brain washed over years of "no money in the pot" answers from VS. Not a personal attack, just the way VS life makes you think.
The bottom line is that the pay is very poor, not just as a starting pay, but all the way up to FSM (all in of 26k!!!!). Other departments have managed to get decent pay rewards, this may have included increased working hours etc, but they got more money. Look at the pilots as an example, even then VS used this in the wrong way (sorry guys the pay revue pot empty as the pilots took the lot, top CRM!!!).
I assume the majority don't moan due to the fact that they knew this was the case when they joined. Out of interest what are the figures for CC who only do a few years then leave & what are their reasons? Recruitment is important, but so is retaining good, experienced CC.
AS for strike action, nobody wants that, we all know from the recent BA incident how damaging that can be both financially & for the company image.