I think thats pretty harsh on the actual Crewing people who work there, most I have ever dealt with have been decent enough people, to call them pathetic is wrong.
When ludicrous charter requests that are more or less IMPOSSIBLE to crew are accepted (without checking with them), thats when they look REALLY stupid, as it normally results in the 15th roster change for that day and that is not their fault, when someone is gobbing off down the phone at them to sort it out it also creates an air of chaos.
All I can say for anyone taking on this impossible, thankless role, well just DONT.