Its not so bad today
Well, I'm getting first hand experience of the 'delays' as I'm sitting in LHR right now waiting for a trip across the pond. Gotta say I think that BA are doing a good job here minimising the inconvenience. Was handed a £10 voucher as soon as I cleared security without asking, (in fact I was trying to avoid the guy cause I thought he was gonna ask me to fill out a survey or something). There's snacks available outside the lounge and lots of staff around (I was talking to engineering managers handing out vouchers) so so far the experience has been nothing but pleasant. I fly for one of the UK charter outfits so no connection to BA.