looks like you dont know what you talking about.
You really don't want to be saying that to Blacksheep.......
We've just invested a million quid in a new system that the provider said does the lot - Maintenance, AD's, Spares, Tech Records, etc, etc.....it was supposedly a mature system ready to go but there are so many hiccups along the way that it's well over 18 months late and still no end in sight. Always looks easy when you start at it!