I was one of those Whining SNCO's , And it was a Senior Ops officer, So whilst I appreciate that not all Ops officers are clueless, This bloke certainly was.
He was amazed to hear that the Engineers were to a man not very happy, infact his first words were "It's good to see all the problems have been ironed out, and we are seeing happy faces again"
At which point he was invited to take a seat, and we put him right on a few matters.
Whether anything gets done I don't know, but he left there under no illusions that there was a serious problem with the engineering at Lyneham.