Folks
Read the article
http://www.7days.ae/other-business/e...-pains-14.html
first
(Excerpt here: A letter to senior cabin crew from Terry Daly, senior vice president, service delivery, sent last month targeted grooming standards, attitude, and service standards, including cabin monitoring, noise and galley behaviour.)
and then discuss content
"strict adherence to grooming standards and all the usual superficial stuff"
Service standards, including cabin monitoring, noise and galley behaviour aren't the "usual superficial stuff" - they're the things that people notice and complain about.
I want to sleep on a longhaul flight and I DON'T want to hear private chit chat, slamming galley doors and suchlike. I DO want to be able to get refreshments throughout the night.
Grooming DOES matter - it supports brand value.
Wake up, people. The company doesn't pay salaries, passengers do,