SYB is correct, the message was sent out as a private internal document.
Have to disagree about the validity of its contents though. I was talking to a Cabin Crew Service Trainer shortly after the memo came out. He commented that they have been trying to make management understand that all the needed improvements Terry Daly suggested have to be addressed or EK service standards will continue to decline. Without question there are a number of dedicated and absolutely outstanding Pursers and Cabin Crew at Emirates. But the overall decline in the level of service provided at EK over the past few years is shocking. Almost everybody I talk to after they've been on a flight has had negative comments about service, and I’ve experienced it myself. They need to shake things up (but privately!!!).